Privacy Policy

1. Introduction

ChatNexus ("we," "our," or "us") operates chatnexus.io (the "Service"), a platform that enables users to create and deploy AI-powered chatbots. This Privacy Policy explains how we collect, use, and protect your information.

2. Information We Collect
2.1 Information You Provide
  • Account information (name, email, password)
  • Billing information
  • Chatbot configuration data
  • Custom training data and documents
2.2 Automatically Collected Information
  • Usage data and analytics
  • Log data and device information
  • Cookies and similar technologies
  • API usage patterns
  • Chatbot interaction data
3. How We Use Your Information

We use collected information to:

  • Provide and maintain the Service
  • Process payments
  • Train and optimize chatbot performance
  • Analyze service usage and improve features
  • Communicate with you about service updates
  • Prevent fraud and abuse
4. Data Storage and Security

We use industry-standard security measures and trusted third-party services:

  • Supabase for database management
  • Pinecone for vector storage
  • LangChain for RAG processing

All data is encrypted in transit and at rest.

5. Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers (payment processors, hosting services)
  • Legal authorities when required by law
  • Third-party integrations you explicitly enable
6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request data deletion
  • Export your data
  • Opt-out of marketing communications
7. Cookies

We use cookies to:

  • Maintain user sessions
  • Remember preferences
  • Analyze service usage
  • Improve performance
8. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect data from children.

9. Changes to Privacy Policy

We may update this policy periodically. We will notify users of significant changes via email or service notification.

10. Contact Us

For privacy-related questions, contact us at: info@chatnexus.io

11. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request data deletion at any time.

12. International Data Transfers

We may process data in countries outside your residence. We ensure appropriate safeguards are in place for international transfers.

13. Compliance

We comply with applicable data protection laws and regulations in jurisdictions where we operate.